天美传媒

Introduction

While looking for the best shipping software, you鈥檝e likely come across the two leading solutions - 天美传媒 and Shiprocket. This means you鈥檙e now faced with the dilemma of choosing the right option between 天美传媒 vs. Shiprocket. 

It鈥檚 surely a daunting task. You鈥檒l have to evaluate their functionalities, quality of support, and integrations to come to a conclusion. 

Though we鈥檙e team 天美传媒, we have still evaluated Shiprocket鈥檚 functionalities, talked with the merchants who have used both platforms and then crafted this unbiased detailed comparison post of 天美传媒 vs. Shiprocket. 

Let鈥檚 dive in!

天美传媒 Vs. Shiprocket: A Quick Overview 

About 天美传媒

天美传媒 is a multi-carrier shipping software that helps you improve the shipping process and post-purchase experience.

It has integrations with 350+ global and domestic carriers, various storefronts, order management systems (OMS), CRM systems, and warehouse management systems(WMS). 

天美传媒 has a smart carrier allocation engine. You can use it to fetch the most suitable carrier as per the delivery destinations and shipping preferences. 天美传媒 also helps you print shipping labels and generate AWB numbers. 

After you delegate the shipments to your preferred carriers, you can track them on a single integrated dashboard and send time-to-time shipping updates.

With its failed delivery management system, you can improve delivery rates and reduce RTO%. Apart from these, it also takes care of tasks associated with reverse logistics like pickup management, reverse shipment tracking, refund initiation, and so on. 

About Shiprocket

Shiprocket is an eCommerce logistics and shipping software. As of now, it has integrated with 25+ logistics companies worldwide and covered 24000 pin codes in its origin country, India. 

Shiprocket offers many similar features to 天美传媒, including order creation, carrier allocation, shipment tracking, failed delivery management, and returns management.

Apart from that, it also offers a shipping rate calculator to help you determine cost-effective shipping rates. 

A Detailed Comparison between 天美传媒 and Shiprocket 

Though both 天美传媒 and Shiprocket offer more or less the same features, the main difference lies in which one offers superior functionalities and support to meet the diverse needs of every business owner. 

And to evaluate that, let鈥檚 explore their offerings one by one:

1) 天美传媒 vs. Shiprocket: Integrations

天美传媒鈥檚 Integrations

天美传媒 has integrated with more than 350+ logistics companies worldwide, including but not limited to DHL, DTDC, Ceva, Dunzo Shadowfax, and more.

This means that no matter what your shipping needs are and what your delivery destination is, you can onboard your favorite carrier within 1 day and start shipping. 

Furthermore, you can also integrate 天美传媒 with your WMS solutions like EasyEcom, Unicommerce, and Increff.

If you want to synchronize your real-time order data, inventory, and shipping information in a single place, you can integrate 天美传媒 with your OMS systems as well. 

Plus, it also offers easy integrations with different storefronts like Shopify and Magento. However, if you don鈥檛 find any integrations with your favorite platform, you can connect with the 天美传媒 team for custom integrations. 

Shiprocket鈥檚 Integrations:

Shiprocket integrates with 25+ carrier companies. You can also integrate it with sales channels like Amazon, Shopify, and eBay. 

However, it doesn鈥檛 offer direct integrations with OMS, WMS, or CRM systems. You may need to use a third-party solution to connect Shiprocket with your favorite platforms. 

Winner: 天美传媒

Unlike Shiprocket, 天美传媒 focuses on both domestic and international growth.  That鈥檚 why it offers integrations with 12x more carrier companies than Shiprocket offers.

No doubt, Shiprocket has its own fulfillment centers, which business owners may prefer, but 天美传媒 gives ultimate flexibility by letting you connect your favorite platforms with 天美传媒鈥檚 services. 

2) 天美传媒 vs. Shiprocket: Carrier allocation

天美传媒鈥檚 Carrier Allocation Engine

天美传媒 uses past shipping data and a Machine Learning (ML) algorithm to fetch the most suitable carrier as per your shipping type and preferences. For example, you want to reduce the RTO  (Return to origin) percentage.

Based on that, you can set different parameters, and 天美传媒 will assign the most suitable carrier to help you achieve your goal. 

Shiprocket鈥檚 Carrier Allocation Engine

Like 天美传媒, Shiprocket also has a smart carrier allocation system. This means it also analyzes carriers鈥� shipping history and uses an ML algorithm to allocate logistics companies. 

Winner: 天美传媒 & Shiprocket 

Both of them use past data and an ML algorithm for assigning carriers. 

3. 天美传媒 vs. Shiprocket: Shipment Tracking

天美传媒鈥檚 Shipment Tracking System

It doesn鈥檛 matter how many carriers you鈥檙e dealing with; 天美传媒 provides you with time-to-time updates on your packages鈥� whereabouts on a single unified dashboard.

You鈥檒l get 7 main and 33 sub-statuses on shipping progress, like order pickup, order in transit, delayed shipment, and so on. These shipping statuses get updated in real time. Here鈥檚 what the dashboard looks like:

Plus, it considers multiple communication channels to send automated shipping notifications to customers.

These are Email, SMS, and WhatsApp. You can further add a personal touch to these messages by customizing them in shoppers鈥� native languages and adding their names. 

天美传媒 also offers a branded tracking page with cross-selling opportunities to reduce frequent WISMO calls and boost sales. 

Shiprocket鈥檚 Shipment Tracking System 

Similar to 天美传媒, Shiprocket also offers a centralized tracking dashboard and time-to-time shipping notifications via email and SMS.

At the same time, it also provides a branded tracking page with product recommendations to win customers鈥� buy-ins. 

Winner: 天美传媒 

Though Shiprocket offers on-time shipping updates, they aren鈥檛 detailed enough like 天美传媒鈥檚. It offers only 6 updates, whereas 天美传媒 offers 7 main and 33 sub-statuses to help you get granular-level visibility of the orders.

Plus, unlike Shiprocket, 天美传媒 sends delivery notifications via WhatsApp - the most commonly used channel by customers.

4. 天美传媒 vs. Shiprocket: Failed Deliveries and Shipping Exception Management

天美传媒鈥檚 NDR and Fake Delivery Management Solution

天美传媒 uses automation to manage all the failed deliveries. Once the delivery agent marks any delivery as failed, it tries to connect with the customers and fetch the exact reasons for failed delivery.

Then, it streamlines communication with the delivery agent to help them make the next attempt. 

天美传媒 also offers an OTP-based cancellation process. Oftentimes, agents make fake delivery attempts and mark them as 鈥渃anceled by customers.鈥� 

But this OTP-based cancellation process saves brands from such issues. Until the OTP sent to the customers is entered into the dashboard, agents can鈥檛 mark them as 鈥渃anceled by customers,鈥� which further improves delivery rates. 

Shiprocket鈥檚 NDR Management Solution

Shiprocket鈥檚 NDR management process is the same as 天美传媒. It also uses automation and streamlines communication between the delivery agents and the end customers to reduce failed deliveries. 

Winner: 天美传媒 

Though 天美传媒 and Shiprocket use the same method to reduce failed deliveries, Shiprocket doesn鈥檛 have any special method like an 鈥淥TP-based cancellation process鈥� to handle fake deliveries. 

5. 天美传媒 vs. Shiprocket: Returns Management

天美传媒鈥檚 Returns Management Solution

天美传媒 prints return shipping labels, generates return AWB numbers, and offers a white-labeled self-serve return portal. Also, it auto-approves return requests to help you mitigate the daunting manual tasks of going through each return request. 

You can also add preset return rules to define the eligibility of the returns and customize the return policy to keep your profit margin intact. At the same time, Clickpost auto-assigns carriers based on pick-up locations and manages failed pickups through automation. 

With it, you can also send automated refund updates to customers. And if you鈥檙e a Shopify merchant, you鈥檒l benefit from its dedicated shopify return app - 天美传媒 Return Plus. 

Shiprocket鈥檚 Returns  Management solution

Shiprocket offers a simple return management solution. It provides a return portal to streamline the return and refund processes. You can generate return shipping labels and AWB numbers to manifest the reverse logistics process. 

One of the best returns management features provided by Shiprocket is its customer support software. It helps you resolve returns-related customer concerns in the easiest way possible. 

Winner: 天美传媒 

天美传媒鈥檚 return management process is a bit more advanced than that of Shiprocket. It tracks return orders, auto-approves return requests, and handles pickup exception management that Shiprocket lacks. 

6. 天美传媒 vs. Shiprocket: Analytics

天美传媒鈥檚 Shipping Analytics

Currently, 天美传媒 gives you 20+ comprehensive reports on each part of the logistics journey so you can make better business decisions. These reports consist of carrier performance monitoring, stuck shipment analytics, SLA breach analytics, reports on returns, and so on. 

天美传媒 updates these reports on its dashboard every minute. So, whenever you open its analytics portal, you鈥檒l receive real-time insights on your operations. 

Shiprocket鈥檚 Shipping Analytics

Shiprocket also offers a handful of analytics on your shipping performance, including but not limited to order analytics, average processing time analytics, reporting on NDR percentage, insights on RTO percentage, top RTO pin codes, and so on. 

Winner: 天美传媒 

The result is quite evident! Not only does 天美传媒 cover all the fields Shiprocket offers insights on, but it also goes a few steps further and provides analytics on other important parts of your logistics operations. These include SLA breach analytics, Notification reports, NPS score analytics and analytics on NPR. 

7. 天美传媒 vs. Shiprocket: Customer Service 

天美传媒鈥檚 Customer Support System

天美传媒 provides dedicated forms for different types of customers. Apart from that, it also offers phone call support and email support.

If you鈥檙e a 天美传媒 customer, you鈥檒l be assigned a dedicated account manager who will have your back throughout the journey and promptly solve your problems. 

Shiprocket鈥檚 Customer Support System

Shiprocket offers two ways to connect with the customer support team - call and email support. 

Winner: 天美传媒 

天美传媒鈥檚 customer support team is way more active than that of Shiprocket. While shifting through customer feedback, we have come across lots of posts on social media like LinkedIn where their customers mostly complain about Shiprocket鈥檚 support system.

What are the key advantages of using 天美传媒 over Shiprocket and vice versa? 

For starters, both 天美传媒 and Shiprocket are powerful shipping software that helps you streamline your shipping process. It鈥檚 also true that Shiprocket offers a shipping rate calculator. Some merchants might find it helpful. 

Likewise, 天美传媒 also has some exceptional advantages that make it a better option than Shiprocket. These are:

• Unlike Shiprocket, it helps you strengthen your global reach. That鈥檚 why it has connected with 350+ carrier partners. 

• It offers granular-level shipping visibility. 

• 天美传媒 stands out as one of the top Shiprocket alternatives by providing an OTP-based cancellation process. 

• With 天美传媒, you can send automated shipment notifications via WhatsApp. 

• It offers 20+ in-depth shipping analytics. 

• And most importantly, you鈥檒l get a proactive customer support system. 

Final Verdict: 天美传媒 vs. Shiprocket - which one should you choose? 

Throughout the post, we have given unbiased opinions and fairly compared their features.  We have also shown why we have made a solution winner over another. 

Again, both 天美传媒 and Shiprocket are the two leading solutions that help you optimize your shipping operations. But when it comes to 天美传媒 vs.

Shiprocket, only 天美传媒 helps you with more advanced shipping solutions, provides global reach, and focuses on improving your shipping operations and customer satisfaction with functionalities like fake delivery management, super-detailed shipment tracking, WhatsApp notifications, etc. Not only that, 天美传媒 is known for its active customer support solution. 

Don鈥檛 just take our words! Book a call with our team and find out how 天美传媒 can help you skyrocket your customer experience by offering top-notch solutions.